Frequently Asked Questions

TapNGo is more than a digital business card. It is a customer connection and lead-generation platform designed to help turn everyday conversations into business opportunities. With one tap of your NFC card or scan of your QR code, someone can instantly view your branded mobile page, save your contact information, call or text you, visit your website, follow your social media, leave a Google review, book an appointment, request information, or take another action you choose.

Most digital business cards focus primarily on sharing contact information. TapNGo is designed to help move the relationship forward. In addition to sharing your information, your page can help visitors call you, text you, save your contact information, visit your website, follow your social channels, leave a review, book an appointment, request information, or become a lead. TapNGo is built around connection, action, and business growth, not simply replacing a paper card.

Yes. Depending on your package, TapNGo can include a lead-capture form that allows prospects to submit their name, phone number, email address, or other information you request. Lead information can be delivered directly to your inbox and, with eligible plans or add-ons, managed through your TapNGo lead dashboard.

No. There is nothing for the person receiving your information to download. They simply tap your TapNGo card with an NFC-enabled smartphone or scan your QR code, and your mobile page opens in their browser.

NFC stands for Near Field Communication. It is the same type of tap technology commonly used for contactless payments. Your TapNGo card contains an NFC chip programmed to open your personalized TapNGo page when placed near a compatible smartphone.

Every TapNGo solution also includes a QR code. If tapping is not available or convenient, the person can simply open their phone's camera and scan your QR code to reach the same TapNGo page.

Yes. Your TapNGo page can include a Save Contact button so someone can quickly add your information directly to their phone instead of manually entering it.

Yes. We can add a direct Google review button to your page so satisfied customers can go directly to your review page without having to search for your business. This gives you an easy way to ask for reviews immediately after serving a customer.

Yes. Your TapNGo page can link directly to your scheduling system, booking page, quote-request form, website, payment page, or another call-to-action you choose.

Absolutely. Your page can include links to your website, Facebook, Instagram, LinkedIn, TikTok, YouTube, booking platform, videos, special offers, and other important online destinations.

Yes. TapNGo is designed around your business, not ours. We can use your logo, business colors, photographs, contact information, messaging, services, and calls-to-action to create a page that matches your brand.

Analytics are available with certain TapNGo plans and optional upgrades. Depending on your package, analytics can help you understand activity and engagement on your TapNGo page, including page views, taps and scans, contact saves, button clicks, and lead submissions.

Yes. Because the information lives on your TapNGo page rather than being permanently printed on the card, your phone number, website, offers, services, images, links, and other information can be changed without ordering an entirely new card. The number of included content updates depends on your plan.

No. TapNGo is a done-for-you service. You provide your information, branding, links, and desired calls-to-action, and the TapNGo team builds your page, programs your NFC card, creates your QR code, and tests everything before you receive it. When eligible updates are needed later, you send them to us and we handle those too.

Your setup fee covers building and configuring your TapNGo mobile page, programming and testing your NFC card, creating your QR code, and preparing your TapNGo system for use. Your package also includes the number of NFC cards specified in that plan.

Your monthly plan keeps your TapNGo system active and includes hosting your page, maintaining access through your NFC card and QR code, applicable lead-capture capabilities, and the content updates included with your plan. Additional features such as expanded analytics or lead management may be included in certain plans or available as upgrades.

Most TapNGo pages are designed and prepared within 3 to 5 business days after we receive all required information. Physical card delivery times vary based on shipping.

Yes. Additional programmed NFC cards can be ordered at any time. This is helpful if you want cards for additional employees, salespeople, locations, networking purposes, or other members of your organization. Pricing varies by package.

Your TapNGo page is not lost if your physical card is lost or damaged. Replacement programmed NFC cards can be ordered, and your existing TapNGo page can continue to be used through your QR code and replacement card. Replacement cards currently start at $19 plus shipping, depending on the type of card and plan.

Yes. TapNGo can support sales teams, offices, brokerages, nonprofits, churches, associations, and other organizations. Enterprise users can receive individual TapNGo pages and cards while maintaining consistent company branding. Enterprise capabilities can also include centralized administration and lead-management features.

No. TapNGo can be used by entrepreneurs, sales professionals, real estate professionals, contractors, consultants, nonprofits, churches, speakers, creators, community organizations, employees, teams, and anyone who wants an easier way to turn introductions into ongoing connections.

Yes. Your monthly subscription can be canceled. You keep your physical NFC card, and the hosted TapNGo page associated with the subscription goes offline at the end of the applicable billing period.